PRIVACY POLICY
Last Updated: February 2026
Sony Music Entertainment India Private Limited (“we”, “us” or “our”) values your privacy and is committed to safeguarding personal information relating to you (“you” or “your”).
Personal data refers to any information which can be used to identify you, such as your name, addresses, phone number, or billing information (“Personal Data”). This Privacy Policy explains what Personal Data we process, why we process it, how we use it, with whom we share your Personal Data, and your rights regarding your Personal Data, when you access, register on, browse and use our Website or purchase the Products.
We may process your Personal Data to provide you access to the Website, including to help you create an account, manage your account, and purchasing our Products. In particular, we collect:
Data
| How we use it and why |
| Contact details and profile information, such as full name, phone number, email address. | Creating and administering your account.
Verifying your identity.
Communicating with you, including through email, SMS, phone or other means, to provide you with delivery or other order updates, regarding your interest in the Products; (providing you with information and sending marketing communications we believe may interest you); gathering feedback, including through surveys.
Informing you about updates to the Website, this Privacy Policy or the Terms
Legal and regulatory purposes.
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Payment and billing information, including billing details, payment records, payment status, order history, invoice information, refund details.
| Processing payments and maintaining billing records and ensuring compliance with our contractual obligations.
Enforcing the Terms, and protecting our legal rights, property and ensuring the safety of our personnel or any third party.
Vendor-registration, royalty payouts, etc.
Legal and regulatory purposes.
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Technical usage and information, such as records of our communication with you, activity on the Website such as login records, feature usage, profile updates, document uploads, device information, IP addresses, browser type, session logs, etc.
| Improving the Website and services.
Ensuring security of the Website, monitoring for fraud, etc.
Personalizing your experience and recommendations.
Providing technical support and troubleshooting.
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We collect your Personal Data:
(a) Directly from you: This includes any Personal Data that you share or upload on the Website or through official communication channels, etc.
(b) Automatically: When you use our Website, we use automated means such as cookies and similar technologies to automatically collect certain technical and behavioural data about you, including your Personal Data, that helps us in improving your experience.
(c) Third parties: We may also receive data, including Personal Data, about you from external sources, such as through our third-party integrations (including social media platforms and corresponding logins), analytics service providers, marketing and advertisement service providers, infrastructure providers as well as other public sources/platforms (such as public databases).
We share your Personal Data with third parties in accordance with this Privacy Policy and as required by law.
| S. No. | Who we share the data with: | Why we share the data: |
| 1. | Service Providers | We engage third-party service providers to perform various functions for us and support us in facilitating our operations and providing access to the Website/services. These include providers of hosting and management services, database storage, sending emails and text messages (including via WhatsApp), and marketing and advertising services. These providers process your Personal Data only on our behalf and are contractually bound not to use it for any other purposes except as instructed by us or required by applicable law. |
| 2. | Legal and Regulatory Purposes
| We may disclose your data with third parties (such as governmental authorities, law enforcement agencies, external legal counsels etc.) if:
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| 3. | Our Affiliates | We may share your data, including your Personal Data, with companies within our corporate group, including affiliates, subsidiaries, or businesses under common ownership and control, to provide, maintain, or improve the Website or services. All affiliated companies are required to process your Personal Data in accordance with this Privacy Policy or similar data protection standards.
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| 4. | Corporate Transactions / Change in Control | If we are involved in a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred as part of that transaction.
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| 5. | With your consent | If you give explicit consent or make a specific request, we may share your data with other parties for purposes not covered in this Privacy Policy.
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We retain any Personal Data we collect from you for as long as necessary for the activity for which it was collected and to fulfil the purposes outlined in this Privacy Policy. When Personal Data is no longer required for these purposes or other applicable obligations, we will securely delete or irreversibly anonymize it. Anonymized and aggregated information may be retained for analytics, research, or other legitimate business uses.
You may choose to delete your account and Personal Data by exercising this feature on the Website or by writing to us on the e-mail id mentioned in clause 10 below. While we work to fulfil such deletion requests, we may need to retain certain Personal Data for a while longer for the following reasons:
Do note that deletion may not be immediate and may require a reasonable period to propagate across systems, backups, and archives.
You have certain rights regarding your Personal Data:
(a) Right to access information about your Personal Data: You can ask us for a summary of your Personal Data, the processing activity, and the recipients with whom we have shared your Personal Data, along with a description of the Personal Data shared.
(b) Right to seek correction and erasure of Personal Data: If you believe that the Personal Data we hold is inaccurate, incomplete or outdated, you can write to us. You may also request deletion of your data; however, in certain cases, we may need to retain it for legal or regulatory reasons.
(c) Right to grievance redressal: You may raise a grievance if you object to any processing of your Personal Data or when you believe there has been a breach of your rights under this Policy by contacting us on the email id mentioned in clause 10 below.
(d) Right to nominate: You can designate another individual to exercise your rights under this Privacy Policy on your behalf in the event of your death or incapacity.
To exercise any of these rights or seek further information, you can reach out to the email id mentioned in clause 10 below. We reserve the right to verify your identity before processing your request, and not to respond to complaints that we believe are manifestly false, unfounded, or frivolous. Additionally, these rights may be limited in certain cases where we are legally required to process or retain your Personal Data. If your grievance remains unresolved, please be informed that you have the right to escalate it to the competent supervisory authority.
We are committed to ensuring the security of the Personal Data we process, protecting it from unauthorized access, alteration, disclosure, or destruction.
Our employees, agents, contractors, and third parties, who have access to your Personal Data for performance of business functions, are required to process your Personal Data in accordance with this Privacy Policy.
While we make every effort to protect your Personal Data, we understand that no system can guarantee complete security. If you have any concerns, require assistance, or suspect that your interaction with us is no longer secure, please contact us on the email id mentioned in clause 10 below.
Our Website may contain external links, and accordingly you are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policies of third-party links. Accessing or using these third-party options is done at your own discretion, and we highly recommend reviewing their privacy policies to understand how they treat your data.
When you utilise our Services, we may place a number of cookies on your browser. For example, we use cookies to understand visitor and user preferences, improve their experience, and track and analyse usage and other statistical information. Additionally, cookies allow us to bring customized features to you. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still utilise our Services, but your ability to use some features or areas thereof may be limited. We may use any of the following categories of cookies:
You can reach out to us on the email id below if you have any queries about how your Personal Data is processed, if you want to withdraw your consent for any processing or exercise your rights under appliable data protection law.
We reserve the right to modify, add, or remove portions of this Privacy Policy, at our sole discretion, including with respect to any updates mandated under the Digital Personal Data Protection Act, 2023 and any rules thereunder. We will make reasonable efforts to notify you of any material changes via notifications, SMS or email. Once the revised Privacy Policy is published on the Website, the changes will take effect immediately unless stated otherwise. Your continued use of the Website after such updates constitutes consent to the updated policy, to the extent permitted by law. Please take the time to periodically review this Privacy Policy for the latest information on our privacy practices.